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Troubleshooting
AEG Support

Troubleshooting

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Refer to Safety chapters.

Introduction

The start of the appliance does not occur or it stops during operation.

First try to find a solution to the problem (refer to the table). If not, contact the Authorised Service Centre.

With some problems, the acoustic signals operate and the display shows an alarm code:

  • GUID-6D3B43C1-CC9F-48BE-96FE-274FA429E700-preview_v1.png - The appliance does not fill with water properly.

  • GUID-4AD39371-C756-453C-8418-EECD4DD11F03-preview_v1.png - The appliance does not drain the water.

  • GUID-EB131778-7134-418B-B5C7-8FAC763637BE-preview_v1.png - The appliance door is open or not closed correctly. Please check the door!

  • GUID-E11C8560-652F-45B4-A8B9-8C10714996A0-preview_v1.png - The mains supply is unstable. Wait until the mains supply is stable.

  • GUID-2BFA4072-E3DE-4989-B74C-88B17DF84F1B-preview_v1.png - No communication between electronic elements of the appliance. Switch off and switch on again.
  • GUID-13652498-15F6-4793-AA29-8FA4414E8F33-preview_v1.png - The anti-flood device is on. Disconnect the appliance and close the water tap. Contact the Authorised Service Centre.
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Deactivate the appliance before you do the checks.

Possible failures

Problem

Possible solution

The programme does not start.

Make sure that the mains plug is connected to the mains socket.

Make sure that the appliance door is closed.

Make sure that there is not a damaged fuse in the fuse box.

Make sure that the Start/Pause has been pressed.

If the delay start is set, cancel the setting or wait for the end of countdown.

Deactivate the Child Lock function if it is on.

The appliance does not fill with water properly.

Make sure that the water tap is open.

Make sure that the pressure of the water supply is not too low. For this information, contact your local water authority.

Make sure that the water tap is not clogged.

Make sure that the filter of the inlet hose and the filter of the valve are not clogged. Refer to “Care and cleaning”.

Make sure that the inlet hose has no kinks or bends.

Make sure that the connection of the water inlet hose is correct.

The appliance does not fill with water and drain immediately.

Make sure that the drain hose is in the correct position. The hose may be too low.

The appliance does not drain the water.

Make sure that the sink spigot is not clogged.

Make sure that the drain hose has no kinks or bends.

Make sure that the drain filter is not clogged. Clean the filter, if necessary. Refer to 'Care and cleaning'.

Make sure that the connection of the drain hose is correct.

Set the drain programme if you set a programme without drain phase.

Set the drain programme if you set an option which ends with water in the tub.

The spin phase does not operate or the washing cycle lasts longer than usually.

Set the spin programme.

Make sure that the drain filter is not clogged. Clean the filter, if necessary. Refer to 'Care and cleaning'.

Adjust manually the items in the tub and start the spin phase again. This problem may be caused by balance problems.

There is water on the floor.

Make sure that the couplings of the water hoses are tight and there is not water leakages.

Make sure that the drain hose have no damages.

Make sure you use the correct detergent and the correct quantity of it.

You cannot open the appliance door.

Make sure that the washing programme is finished.

Set the drain or the spin programme if there is water in the drum.

Make sure that the appliance receives electrical power.

This problem may be caused by a failure of the appliance. Contact the Authorised Service Centre. If you need to open the door, please read carefully «Emergency door opening».

The appliance makes an unusual noise.

Make sure the levelling of the appliance is correct. Refer to 'Installation'.

Make sure that the packaging and/or the transit bolts are removed. Refer to 'Installation'.

Add more laundry in the drum. The load may be too small.

The cycle is shorter than the time displayed.

The appliance calculates a new time according to the laundry load. See the ‘Consumption Values’ chapter.

The cycle is longer than the time displayed.

An unbalanced laundry load increases the duration time. This is a normal behaviour of the appliance.

The washing results are not satisfactory.

Increase the detergent quantity or use a different detergent.

Use special products to remove the stubborn stains before you wash the laundry.

Make sure that you set the correct temperature.

Decrease the laundry load.

You cannot set an option.

Make sure that you press only the wanted button(s).

After the check, activate the appliance. The programme continues from the point of interruption.

If the problem occurs again, contact the Authorised Service Centre.

If the display shows other alarm codes. Deactivate and activate the appliance. If the problem continues, contact the Authorised Service Centre.

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