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Troubleshooting
AEG Support

Troubleshooting

icon-warning.pngWarning
Refer to Safety chapters.

What to do if...

Problem

Possible cause

Solution

The appliance does not operate.

The appliance is switched off.

Switch on the appliance.

The mains plug is not connected to the mains socket correctly.

Connect the mains plug to the mains socket correctly.

There is no voltage in the mains socket.

Connect to a different electrical mains socket. Contact a qualified electrician.

The appliance is noisy.

The appliance is not supported properly.

Check if the appliance stands stable.

Audible or visual alarm is on.

The cabinet has been recently switched on or the temperature in the appliance is too high.

Refer to "High Temperature Alarm" and if the problem still occurs contact the nearest Authorized Service Centre.

Power indicator light is flashing.

An error has occurred in measuring the temperature or the appliance is not working properly.

Contact the nearest Authorized Service Centre.

The lid doesn't close completely.

Food packages are blocking the lid.

Arrange the packages in the right way, see the sticker in the appliance.

There is excessive frost.

Eliminate excess frost.

The lid is difficult to open.

The lid gaskets are dirty or sticky.

Clean the lid gaskets.

The valve is blocked.

Check the valve.

The lamp does not work.

The lamp is defective.

Refer to "Replacing the lamp".

The compressor operates continually.

Temperature is set incorrectly.

Refer to "Operation" chapter.

Large quantities of food to be frozen were put in at the same time.

Wait some hours and then check the temperature again.

The room temperature is too high.

Refer to climate class chart on the rating plate.

Food placed in the appliance was too warm.

Allow food to cool to room temperature before storing.

The lid is not closed properly.

Check if the lid closes well and the gaskets are undamaged and clean.

The FROSTMATIC function is switched on.

Refer to "FROSTMATIC function".

There is too much frost and ice.

The lid is not closed correctly or the gasket is deformed/dirty.

Refer to "Opening and closing the lid".

The water drainage plug is not correctly positioned.

Position the water drainage plug in the correct way.

Temperature is set incorrectly.

Refer to "Operation" chapter.

The compressor does not start immediately after pressing the FROSTMATIC, or after changing the temperature.

This is normal, no error has occurred.

The compressor starts after a period of time.

Temperature cannot be set.

The FROSTMATIC function is switched on.

Refer to "FROSTMATIC function".

The temperature in the appliance is too low/too high.

The temperature regulator is not set correctly.

Set a higher/lower temperature.

The lid is not closed correctly.

Refer to "Opening and closing the lid".

The products' temperature is too high.

Let the product temperature decrease to room temperature before storage.

Many products are stored at the same time.

Store less products at the same time.

The thickness of the frost is greater than 4-5 mm.

Defrost the appliance.

The lid has been opened often.

Open the lid only if necessary.

The FROSTMATIC function is switched on.

Refer to "FROSTMATIC function".

Products to be frozen are placed too closely to each other.

Make sure that there is cold air circulation in the appliance.

Customer Service

If your appliance is still not working properly after making the above checks, contact the nearest Authorised Service Centre.

To obtain fast service, it is essential that when you apply for it you specify the model and serial number of your appliance which can be found either on the guarantee certificate or on the rating plate located on the external right side of the appliance.

Replacing the lamp

icon-warning.pngWarning
Do not remove the lamp cover at the time of replacement. Do not operate the freezer if the lamp cover is damaged or missing.
  1. Disconnect the mains plug from the mains socket.
  2. Replace the used lamp with a new lamp of the same power and specifically designed for household appliances (the maximum power is shown on the lamp cover).
  3. Connect the mains plug to the mains socket.
  4. Open the lid. Make sure that the lamp comes on.

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